Escalations with Empathy

Jesus said: " Give to Caesar what is Caesar's, and to God what is God's ". I believe that phrase correctly exemplifies how we should perceive our company, and how to manage our work relationship. Photo by krakenimages A boss is not a father, nor a friend. A good company can be similar to a family, but it will never be one in a literal sense. So, why should we care about our work? Why should we be good and responsible? I came to this idea after watching " The Meteorite Manifestation ", episode 14 of season 12 of The Big Bang Theory , in which Sheldon Cooper says to an employee: "... Because, on the one hand, Confucius says we owe a greater responsibility to people we're close with rather than to society at large. But, on the other hand, Socrates says that we're obligated to obey all laws, even unjust ones. And then, furthermore, if we're entertaining rules about when it's okay to break the rules, I should-- where does it end?" ...

Time is one of the most valuable resources we have. Because of its scarcity, it is probably the most valuable of all. For this reason, knowing how to invest our time is essential. Photo by Charanjeet Dhiman Based on my experience, I believe that the best use of time is studying and learning a second language . It is a useful life skill and can open many doors if you work in the Customer Service field . What are the consequences of not learning a second language? Losing job opportunities, promotions, or the chance to relocate to other countries. Learning a language means understanding the culture and characteristics of a population. Not understanding the needs and expectations of customers can lead to unnecessary escalations and damage the image of the company we represent. Your goal as a Customer Service Agent is to make the customer feel that their problem has been clearly expressed and that you will make your best effort to resolve their concern. Many of my contacts have start...